Thank you for shopping at Freshyzo (“we,” “us,” “our”). This Return & Refund Policy outlines your rights and our processes for returns, refunds, and exchanges for products purchased through the store.freshyzo.com eCommerce platform. By placing an order on our store, you agree to the terms of this Policy.

1.1. Defective or Damaged Products

• If you receive a product that is damaged, defective, or incorrect at the time of delivery, you may request a return or refund.

• To be eligible, you must:

  • Notify us within 48 hours of delivery.

  • Provide clear images or video showing the damage, defect, or incorrect item.

1.2. Change of Mind

• Products may not be returned for change of mind (except as required by applicable consumer protection laws).

• If a return is accepted for change of mind, restocking fees or shipping costs may apply at our discretion.

1.3. Perishable Items

• Perishable products (e.g., fresh dairy items) are generally not eligible for return due to change of mind once delivered.

• Refunds for perishable items are only issued if a product is unfit for consumption due to our fault, as determined after review. Freshyzo

2. How to Request a Return or Refund

1. Contact Customer Support:

   • Email: support@freshyzo.com

   • Phone/WhatsApp: +91 74403 65382

2. Provide:

   • Order number

   • Description of the issue

   • Photos or videos of the product (if applicable)

Once your request is received and verified, we will guide you through the next steps.

3. Inspection & Approval

• After a return request is submitted, we may inspect the product (physically or via images/video) to verify the issue.

• Refunds or replacements will be processed once the inspection is complete and approved.

4. Refund Methods & Timeline

• Refunds are typically processed within 7–10 business days after approval.

• Refunds are issued via the original payment method used at purchase (e.g., UPI, card, net banking).

• For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit based on availability and customer preference.

Note: It may take additional time for the refund to appear in your account due to bank processing timelines.

5. Exchanges

• If you receive a wrong or defective item, we may offer a replacement at no extra cost.

• Replacement orders are dispatched once the original item is returned and inspected — unless otherwise agreed.

• Shipping costs for approved exchanges on defective or incorrect items are borne by us.

6. Partial Refunds

Partial refunds may be issued in cases where:

• Only part of the order is eligible for a refund.

• The returned product shows signs of use not due to damage in transit.

• Additional handling or restocking costs apply.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or payment account first.

2. Contact your payment provider — it may take additional time to process.

3. If you still haven’t received it, reach out to us at support@freshyzo.com or +91 74403 65382.

8. Cancellations

• Orders may be cancelled before shipment. Once shipped, cancellations may not be possible.

• If you cancel a prepaid order before shipment, the refund will be issued via the original payment method.

• If the order is already in transit, you may need to wait until delivery and then follow the return process.

9. Non-Returnable Items

Certain products cannot be returned:

• Items marked as non-returnable on the product page.

• Products altered or used in a way that prevents resale.

• Products without original packaging (where applicable).

10. Support & Contact

If you have questions or need help with a return or refund, reach us:

📧 Email: support@freshyzo.com
📞 Phone / WhatsApp: +91 74403 65382

We are here to assist you and ensure a smooth shopping experience.

11. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.