Welcome to store.freshyzo.com (referred to as “Online Store,” “we,” “our,” or “us”). These Terms & Conditions govern your use of the Online Store, your orders, purchases, and any interaction with our services. By accessing or using the Online Store, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Online Store.

1. Acceptance of Terms

By placing an order through our Online Store or using any part of the services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Eligibility

You confirm that:

• You are at least 18 years old or have permission from a parent or guardian to make purchases.

• All information you provide to us during ordering is accurate and complete.

3. Products and Orders

• We make every effort to display accurate product information including descriptions, pricing, and availability. However, we do not guarantee that all product details are error-free.

• All orders are subject to acceptance by us. We reserve the right to cancel or refuse any order at any time for any reason.

4. Prices and Payment

• Prices displayed on the Online Store are in Indian Rupees (₹) and are exclusive of taxes unless otherwise stated.

• We may revise prices at any time without notice.

• Payment must be made at the time of placing an order through the available payment methods. Advance payment is required for subscription products or recurring deliveries.

• If payment fails or is incomplete, we are not liable for delays or supply interruptions.

5. Delivery and Shipping

• Delivery will be made based on the delivery option selected at checkout.

• Delivery times are estimated and not guaranteed. We are not responsible for delays due to external factors.

• Any complaint regarding non-delivery, damage, or delay must be communicated to our support team within the same delivery day.

6. Cancellation and Returns

• If you decide to cancel an order, please contact us as soon as possible. Cancellation requests may be subject to terms depending on product type.

• Return or refund policies for specific products will be governed by our Return & Refund Policy which forms a part of this agreement.

7. Subscription Services

For any subscription-based dairy products (e.g., daily milk delivery):

• A subscription starts from the date selected and is subject to advance payment.

• Non-payment of advance will put the subscription on hold.

• Cancellation or rescheduling must be requested via the contact options provided.

8. User Accounts and Security

• You are responsible for maintaining the confidentiality of your account information and password.

• You agree not to share your account credentials with third parties.

• We reserve the right to suspend or cancel your account for violations of these Terms.

9. Intellectual Property

• All content, product images, logos, text, and design on the Online Store are owned or licensed by Freshyzo and protected under applicable intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works without our express written permission.

10. Disclaimers

• The Online Store and all information, products, and services are provided “as is” and “as available” without any warranties, either express or implied.

• We do not warrant that the Online Store will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by law, Freshyzo, its officers, directors, employees, and affiliates will not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Online Store or from any product purchased.

• Any loss, damage, or injury resulting from product use or inability to use the Online Store.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts in India.

13. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of the Online Store after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

📍 Freshyzo
📞 +91 74403 65382
📧 info@freshyzo.com