Thank you for shopping with Freshyzo (“we,” “us,” “our”). This Shipping Policy outlines how we handle the shipping and delivery of products purchased at https://store.freshyzo.com, a part of the Freshyzo brand. By placing an order on our store, you agree to the terms in this policy. 

1. Order Processing

• All orders are processed once payment is successfully received.

• Orders are typically processed within 1–2 business days.

• Processing may take longer during peak sale periods, holidays, or extraordinary circumstances.

Processing refers to preparing your order for shipment — it is not the same as transit time.

2. Shipping Destinations

• We currently deliver within India only.

• International shipping may be introduced in the future; any updates will be posted on this page.

3. Shipping Charges & Calculations

• Shipping charges, if applicable, are calculated automatically at checkout based on:

  • Delivery location

  • Weight of the products

  • Delivery service selected

• You will see the total shipping cost before you complete payment.

• Any additional handling or express delivery fees will be clearly displayed at checkout.

4. Estimated Delivery Time

Actual delivery time may vary due to factors including destination, local courier service, weather, and public holidays.

5. Delivery Notifications & Tracking

• Once your order is dispatched, you will receive a shipping confirmation via email or SMS with tracking details when available.

• Tracking links allow you to follow your shipment with the courier partner.

6. Delivery Attempt & Address Accuracy

• Provide accurate shipping information (name, address, pin code, contact number).

• If delivery fails due to an incorrect address, unavailability, or customer refusal:

  • The order may be rescheduled (additional charges may apply).

  • In some cases, the package may be returned to us.

Important: We are not responsible for losses due to incorrect or incomplete shipping information.

7. Delays & Unforeseen Circumstances

We strive to deliver within the estimated timeframe, but deliveries may be delayed due to:

• Weather events

• Courier or logistic disruptions

• Public holidays

• Other unforeseen circumstances

If your order is significantly delayed, please contact our support team.

8. Multiple Items & Partial Delivery

• If your order contains multiple products, items may ship separately depending on availability.

• You will be notified of partial deliveries when applicable.

9. Shipping Contact & Support

If you have questions about your order or need help with delivery issues, you can reach us at:

📧 Email: support@freshyzo.com
📞 Phone: +91 74403 65382

Our support team is available to assist you with tracking, delivery updates, or any inquiries related to shipping.

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be effective immediately upon posting on this page.

Please check back regularly for updates.